Frequently asked questions

Frequently asked questions

We're here to help with all your questions and answers in one place.

We're here to help with all your questions and answers in one place.

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Settings

Settings

  1. Configure my FractalUp.

On the left side of the NavBar, you will find the option to Configure my FractalUp.

Within this panel, you can perform the following actions:

  1. Language selection

To change the platform's language, go to Preferences, navigate to the Languages section, and select your preferred language.

  1. Theme selection

You can choose between light mode or dark mode, depending on your preference.

  1. Customize your FractalUp Background

In this same section, you have the option to change the platform background. This background will be permanently displayed behind the main screen and will also be visible during user registration.

  1. Create Your New Role

Go to the Roles section, where you will see four default roles.

To create a new role, locate the “+” icon. Clicking it will open a modal with two options:

  • Create New: Generates a new role without permissions, modules, or any configuration.

  • Duplicate Existing: Copies the permissions, modules, and other settings from the duplicated role.

To edit role names, simply click on the role name. A text bar will appear where you can enter a new name, along with two icons:

✔ (check) to save changes and ❌ (cross) to cancel without saving.

💡 Reminder:

Make sure to click the blue "Save" button at the bottom to confirm your changes.

  1. Configure Your Visible Modules

You can customize module access based on each user's role.

To configure this option, go to the Roles section. In the top-right corner, you will find the Modules section. There, select the role you want to adjust and assign the modules that will be visible to those users.

💡 Reminder:

Each role can have access to different modules, so it is important to assign permissions properly.

  1. Assign Your Permissions

Permissions are designed to customize each role in detail according to the activities users will perform on the platform.

To configure them, go to the Permissions subpanel, where you will find a list of existing roles and all the permissions you can assign based on each role’s needs.

💡 Reminder:

When activating a role, some permissions are automatically enabled.

  1. Configure Your Registration Questions

If you want new users to provide additional information during registration, you can configure it in the Request Fields subpanel. There, you can select the data you wish to collect. Once you've made the adjustments, don’t forget to save the settings.

You can request information available in the user profile, allowing you to maintain a more complete and organized database.

💡 Reminder:

  • It is recommended to request the phone number to take advantage of the option to send reminder messages via WhatsApp.

  • All participant information will be available in the Member module.

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Fewer pointless meetings, more impact!

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Fewer pointless meetings, more impact!

Access in-depth reports, track collaboration, and optimize team dynamics.

Free Forever. No Credit Card.

Fewer pointless meetings, more impact!

Access in-depth reports, track collaboration, and optimize team dynamics.

Free Forever. No Credit Card.

2025 © FractalUp, All-In-One Platform. All rights reserved.
2025 © FractalUp, All-In-One Platform. All rights reserved.