Frequently asked questions

Frequently asked questions

We're here to help with all your questions and answers in one place.

We're here to help with all your questions and answers in one place.

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Onboarding

Onboarding

To invite your users to join your community, we offer several ways to do so.

To invite your users to join your community, we offer several ways to do so.

  1. Registration with Questions

In this section, you can use either the simple platform link or the Requests module link to invite users to register via a request.

The user will follow the same steps as in the User Registration via Link, with the difference that, at the end, they will see a space where they must complete the requested information and click the "Continue" button.

Once this process is completed, the request will remain pending until the administrator makes a decision.

The administrator can:

  • Prohibit the user from submitting another request.

  • Accept the submitted request.

  • Deny the request, allowing the user to submit it again.

  1. Account Verification

To verify your account, click on the green "Verify Now" icon located in the top-right corner of the Home page. Then, ensure that your email address is correct and select "Send Code".

Check your inbox, copy the verification code received, and paste it into the platform. Finally, click "Verify" to complete your account validation.

💡 Reminder:

The email must be active to receive the validation code.

  1. Password Update or Recovery

Password Update

After validating your account, the option to change your password will appear. From there, you can update it and set a stronger password to protect your access.

Password Recovery

If you forgot your password, you will find the "Recover Password" option on the login panel. Click on it, enter your email address, and select "Send".

You will receive an email with a password reset request. Open it and click the "Change Password" button. This will redirect you to a page where you can enter and confirm your new password.

💡 Reminder:

Your new password must be at least 8 characters long, including uppercase and lowercase letters for better security.

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Fewer pointless meetings, more impact!

Access in-depth reports, track collaboration, and optimize team dynamics.

Free Forever. No Credit Card.

Fewer pointless meetings, more impact!

Access in-depth reports, track collaboration, and optimize team dynamics.

Free Forever. No Credit Card.

2025 © FractalUp, All-In-One Platform. All rights reserved.
2025 © FractalUp, All-In-One Platform. All rights reserved.